Shipping policy

At Canbo, we aim to deliver your products quickly, safely, and in perfect condition. This policy explains how we handle shipping, delivery timelines, free delivery offers, and what happens if something goes wrong.

Delivery Areas & Timeframes

We currently deliver within the United Kingdom.

  • Orders are typically dispatched within 2–3 working days after confirmation
  • Delivery times may vary depending on your location and courier service
  • You will receive tracking information once your order has been shipped

Subscription Deliveries

If you are on a subscription plan:

  • Deliveries are dispatched on a weekly schedule
  • This ensures you receive the freshest possible products
  • Shipping is always free for active subscriptions
  • Your delivery day will be confirmed when your subscription begins

Free Delivery

We offer the following delivery options:

  • Free delivery on orders over £20 (after discounts, before shipping)
  • Free delivery on all active subscription plans
  • Orders below £20 will include a delivery fee, shown at checkout

Packaging & Product Safety

All products are packaged with care using protective materials to reduce the risk of damage during transit.

Please handle your parcel carefully upon arrival.

Damaged or Incorrect Items

If your order arrives damaged, broken, or incorrect:

  • Contact us within 48 hours of delivery
  • Include your order number and clear photos of the issue

We will offer a replacement or refund where appropriate.

We cannot accept responsibility for issues caused by:

  • Incorrect delivery information provided by the customer
  • Missed or delayed collection after delivery
  • Improper storage after delivery

Perishable Products

Our products are perishable food items.

Once delivered, it is your responsibility to:

  • Store them according to the instructions on the label
  • Refrigerate if required
  • Ensure proper handling after delivery

We cannot accept returns unless the product is faulty or damaged on arrival.

Missed Deliveries

If a delivery attempt is unsuccessful:

  • The courier may leave the parcel in a safe place or attempt re-delivery
  • If the parcel is returned due to repeated missed deliveries, a re-delivery fee may apply

Cold Chain Commitment

We take great care to maintain product quality through a controlled handling and delivery process.

Our goal is to ensure every order arrives fresh, safe, and of the highest quality standard.

Customer Support

If you have any questions or issues regarding delivery, please contact us:

Canbo Limited
Website: https://thecanbo.com
Email: info@thecanbo.com
Phone: +44 7379 090071
Address: 15 Waterman Way, London, E1W 2QN, United Kingdom