Refund policy

At Canbo, we want every customer to enjoy our products at their very best. Because our products are perishable, we handle refunds differently from non-food items — but we always aim to be fair and transparent.

When a Refund or Replacement is Available

We will issue a refund or replacement if:

  • Your order arrives damaged due to packaging or courier handling
  • You receive the wrong product
  • The product is spoiled or unfit for consumption upon delivery (and not due to storage after delivery)

To request a refund, please contact us within 48 hours of delivery with your order number, a short description of the issue, and clear photos of the product and packaging.

When a Refund or Replacement is Not Available

We cannot offer refunds or replacements if:

  • You change your mind after delivery
  • The product has been opened or partially consumed and is not faulty
  • Damage or spoilage occurs after delivery due to incorrect storage or delayed collection
  • An incorrect delivery address was provided or delivery attempts were missed

Allergen Information

Our products may be prepared in environments that handle allergens such as mustard seeds, sesame, and others. Full ingredient and allergen information is listed on product pages and labels.

It is your responsibility to review this information before consuming our products. If you have any allergies or intolerances, please contact us before ordering. We cannot accept responsibility for allergic reactions where allergen information has been provided.

Refund Processing

Approved refunds are issued to your original payment method within 5–10 working days. In some cases, we may offer a replacement product or store credit instead.

Food Safety & Returns

Due to the perishable nature of our products and food safety regulations, we cannot accept returns. Every order is carefully packed to ensure it arrives fresh and safe for consumption.

We always aim to resolve issues fairly where something has gone wrong.

Contact Us

If you have any concerns about your order, please contact us:

Canbo Limited
Website: https://thecanbo.com
Email: info@thecanbo.com
Phone: +44 7379 090071