Privacy policy

Canbo Limited (“Canbo”, “we”, “our”, or “us”) operates this website and store, including all related services, content, features, tools, products, and services (the “Services”). The Services are powered by Shopify, which helps us provide you with a secure and seamless shopping experience.

This Privacy Policy explains how we collect, use, and share your personal information when you visit or interact with our Services, make a purchase, or contact us.

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will apply regarding your personal information.

By using our Services, you agree that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means any information that can identify or reasonably be linked to you.

Depending on your interaction with our Services, we may collect:

  • Contact Information – name, billing/shipping address, email, phone number
  • Payment Information – payment card details, transaction information, billing details
  • Account Information – username, password, preferences, settings
  • Order Information – items viewed, added to cart, purchased, returned, or cancelled
  • Communication Data – messages or support requests you send us
  • Device Information – IP address, browser type, device identifiers
  • Usage Data – how you interact with our website and services

We may also derive insights from this information to improve your experience.

How We Collect Information

We collect personal information:

  • Directly from you (e.g. when placing an order or contacting us)
  • Automatically through your use of our website (cookies and similar technologies)
  • From service providers (such as Shopify, payment processors, and delivery partners)
  • From partners or third-party integrations

How We Use Your Information

We use your personal information to:

Provide Services

  • Process and fulfil orders
  • Manage your account
  • Arrange shipping and delivery
  • Handle returns and refunds
  • Personalise your shopping experience

Marketing & Advertising

  • Send promotional emails or messages (where permitted)
  • Show relevant ads and product recommendations

Security & Fraud Prevention

  • Protect against fraudulent or illegal activity
  • Secure payments and accounts
  • Maintain platform safety

Customer Support

  • Respond to inquiries and provide assistance

Legal Compliance

  • Comply with applicable laws and regulations
  • Respond to legal requests where required

How We Share Information

We may share personal information with:

  • Shopify and service providers (payments, hosting, analytics, fulfilment)
  • Delivery and logistics partners
  • Marketing and advertising partners
  • Affiliates or group companies
  • Authorities or legal bodies when required
  • Third parties in connection with business transfers (e.g. merger or sale)

Shopify Platform

Our store is hosted by Shopify. Shopify processes certain personal information on our behalf to operate and improve the Services.

Your data may be processed by Shopify and other third parties in different countries. To learn more, you can review Shopify’s Privacy Policy and data rights through Shopify’s privacy resources.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their policies before providing personal information.

Children’s Privacy

Our Services are not intended for individuals under the legal age in their jurisdiction.

We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Data Security & Retention

We take reasonable measures to protect your personal information, but no system is completely secure.

We retain personal information only as long as necessary to:

  • Provide Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request deletion of your data
  • Correct inaccurate information
  • Request data portability
  • Withdraw consent (where applicable)
  • Object to or restrict processing

You can also unsubscribe from marketing communications at any time.

If you are in the UK or EEA, you may have additional rights under applicable data protection laws.

International Data Transfers

Your personal information may be transferred and processed outside your country, including outside the UK or EEA.

Where required, we use appropriate safeguards such as Standard Contractual Clauses.

Complaints

If you have concerns about how we handle your data, please contact us. You also have the right to contact your local data protection authority.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

For questions or data requests, contact:

Canbo Limited
Website: https://thecanbo.com
Email: info@thecanbo.com
Address: 15 Waterman Way, London, E1W 2QN, United Kingdom