When a refund or replacement
is available
Your order arrives damaged due to packaging or courier handling.
You receive the wrong product.
The product is spoiled or unfit for consumption upon delivery — and not due to storage after delivery.
How to
request a refund
Contact us within 48 hours of delivery. We'll need the following:
1
Your order numberFound in your confirmation email.
2
A short description of the issueTell us what arrived and what's wrong.
3
Clear photosOf the product and packaging as received.
When a refund or replacement
is not available
You change your mind after delivery.
The product has been opened or partially consumed and is not faulty.
Damage or spoilage occurs after delivery due to incorrect storage or delayed collection.
An incorrect delivery address was provided or delivery attempts were missed.
Allergen information
Please review ingredients before ordering.
Our products may be prepared in environments that handle allergens including mustard seeds, sesame, and others. Full ingredient and allergen information is listed on all product pages and labels.
It is your responsibility to review this information before consuming our products. If you have any allergies or intolerances, please contact us before ordering. We cannot accept responsibility for allergic reactions where allergen information has been provided.
Refund
processing
Approved refunds are issued to your original payment method within 5–10 working days.
In some cases we may offer a replacement product or store credit instead.
Due to food safety regulations, we cannot accept returns of perishable goods. Every order is carefully packed to arrive fresh and safe.
Contact us
If you have any concerns about your order, get in touch directly.