What's
included
Frequency
Choose how often you receive your order — every two weeks, monthly, or every three months. Your delivery schedule is confirmed when your subscription begins.
Delivery
Free delivery on all active subscriptions, regardless of order value or frequency.
Pricing
Subscription orders are charged at the discounted subscription price displayed at checkout. Prices are locked for the duration of each billing cycle.
Products
You choose which products and quantities are included. These can be adjusted before each dispatch window.
Delivery
frequency
Select the schedule that fits how you eat. All frequencies include free delivery and the same subscription discount.
Fortnightly
Every 2 weeks
Good for regular use. Keeps the fridge stocked without over-ordering.
Most popular
Monthly
Every 4 weeks
The most popular option. One delivery per month, no fuss.
Quarterly
Every 3 months
Best for larger orders or households that stock up less often.
Managing your
subscription
You can manage your subscription at any time through your account on thecanbo.com.
Pause
You can pause your subscription at any time. Pausing before your next dispatch window prevents the upcoming order from being placed.
Skip
You can skip individual deliveries without pausing your subscription. Changes must be made before the dispatch cutoff for that cycle.
Edit
Products, quantities, frequency, and delivery address can be updated before the dispatch cutoff. Changes take effect from the next available dispatch.
Cancel
You can cancel your subscription at any time with no cancellation fee. Cancellations made after a dispatch has been processed will take effect from the following cycle.
Billing &
payment
Cycle
Subscriptions are billed in advance of each dispatch, in line with your chosen frequency (fortnightly, monthly, or quarterly).
Method
Payment is taken from the card on file at the time of billing. You can update your payment method at any time in your account.
Failed payment
If a payment fails, your subscription will be paused and we will notify you. Dispatch will resume once payment is resolved.
Price changes
We will notify you at least 7 days in advance of any price changes. You can cancel before the new price takes effect.
Freshness commitment
Every dispatch is packed fresh and sent cold.
Live fermented food changes over time. Your chosen frequency determines how often fresh product reaches your fridge — whether that's every two weeks, every month, or every quarter.
The product is alive when it leaves us. It stays refrigerated through the supply chain and arrives ready to eat. That's the reason delivery is always free on subscriptions.
Pre-orders
Some products are available to pre-order before they are in stock. When you purchase a pre-order, you are buying a product not yet in inventory.
Payment
We may collect no payment or a partial deposit at checkout. Your payment method will be stored and the full or remaining balance charged when the order is fulfilled.
Cancellation
You can cancel a partially paid pre-order that has not yet been fulfilled. Once an order has been fulfilled, it cannot be cancelled.
Refunds
If a fulfilled pre-order is not as expected, you can request a full or partial refund. See our
refunds policy for full details.
Try before
you buy
Certain products may be available on a try-before-you-buy basis. This is how it works:
Authorisation
When you place a try-before-you-buy order, we authorise your payment method before dispatching. No charge is taken at the time of order.
Trial period
You have a set period of time to decide whether to keep the product. The trial window will be confirmed at checkout.
Keeping it
If the trial period passes and the product has not been returned, your payment method will be charged the full amount automatically.
Returns
If you decide not to keep the product, it must be returned within the trial period in its original condition. Because our products are perishable, opened items cannot be returned unless faulty.
Refunds &
issues
Subscription orders are subject to the same refund and replacement terms as standard orders.
✓
Refund or replacement available if product arrives damaged, incorrect, or unfit for consumption.
✓
Contact us within 48 hours of delivery with your order number and photos.
✗
Refunds are not available for change of mind after dispatch.
✗
We cannot refund orders where cancellation was not made before the dispatch cutoff.
Contact us
For questions about your subscription, get in touch directly.
